Our policies

1. Welcome to LuxLifeBy.Elise LLC, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.luxlifebyelise.com and use our services. By accessing or using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect
We may collect various types of information in connection with your use of our website and services, including:

2.1 Personal Information
When you interact with us (for example, by signing up for a newsletter, making a purchase, contacting us, or providing your phone number via our website forms), we may collect personally identifiable information such as:

Name
Email address
Phone number
Mailing address
Payment information
Other information you provide voluntarily
Note: When you submit your mobile phone number through our website, the submission form will include a link to this Privacy Policy to ensure you understand what information is being collected, how it is used, and how you can opt out.

2.2 Non-Personal Information
We also collect non-personal information that does not identify you individually. This may include:

Browser type and version
Operating system
IP address
Pages visited on our site
Time and date of visits
Other technical data collected through cookies and similar technologies
3. How We Use Your Information
We use the information we collect for various purposes, including:

Providing and maintaining our services: To process your transactions, manage your account, and provide customer support.
Improving our website and services: To understand how our services are used and to help us enhance user experience.
Communications: To send you updates, promotional materials, and other information related to our services, subject to your communication preferences.
Marketing and Advertising: To deliver tailored content, offers, and advertising based on your interests.
Legal Obligations: To comply with legal requirements and protect our rights.
4. Sharing Your Information
We do not sell your personal information. However, we may share your information with:

Service Providers: Trusted third parties who perform services on our behalf (such as payment processing, data analytics, and customer support). These third parties are obligated to protect your data.
Legal and Regulatory Authorities: When required by law or if we believe that such disclosure is necessary to protect our rights, comply with a judicial proceeding, court order, or legal process.
Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
Importantly, mobile phone contact information will not be shared or sold to third parties for marketing purposes.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

Understand and save your preferences for future visits.
Analyze website traffic and trends.
Deliver personalized content and advertisements.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some parts of our website may not function properly.

6. Data Retention
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements. When the data is no longer needed, we will take steps to ensure that it is securely disposed of or anonymized.

7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing and accidental loss, destruction, or damage. However, please note that no method of transmission over the Internet or electronic storage is 100% secure.

8. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal data, including:

Access: The right to request copies of your personal data.
Correction: The right to request that we correct any inaccurate or incomplete data.
Deletion: The right to request that we delete your personal data, subject to legal and contractual restrictions.
Objection: The right to object to the processing of your personal data.
Data Portability: The right to request that we transfer your data to another organization or directly to you.
Consent Withdrawal: Where processing is based on your consent, you have the right to withdraw your consent at any time.
To exercise these rights, please contact us using the contact details provided below.

9. International Data Transfers
If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States or other countries. We take appropriate steps to ensure that your data remains protected in accordance with this Privacy Policy.

10. Mobile Communications and Text Messaging
LuxLifeBy.Elise LLC provides customer service and support through text messages. Please note the following details regarding our text messaging practices:

Initiation of Text Messages: We will only send text messages if you have initiated contact with us or provided your mobile phone number for customer support or service inquiries.
Opt-Out Option: You may opt out of receiving text messages at any time by replying with “STOP” or “HELP” to any message you receive from us.
Message Details: Message and data rates may apply. The frequency of messages may vary.
Data Privacy: Your mobile phone contact information will not be sold or distributed to third parties. More detailed information regarding our data practices is available in our full Privacy Policy, which can be accessed at https://www.luxlifebyelise.com/policy.
11. Updates to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. It is your responsibility to review this Privacy Policy periodically for any changes. Your continued use of our services following the posting of changes constitutes your acceptance of those changes.

12. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at:

LuxLifeBy.Elise LLC
info@luxlifebyelise.com

201-580-6460

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Luxlifeby.Elise LLC Refund Policy

At Luxlifeby.Elise LLC, we strive to deliver exceptional event planning, decor, and design services tailored to meet your needs. We understand that unforeseen circumstances may arise, and we are committed to addressing refund requests in a fair and transparent manner. Please review our refund policy carefully.

1. Deposits and Booking Fees All deposits and booking fees are non-refundable. These payments secure your event date and cover initial planning and consultation services. By making a deposit, you agree to these terms.

2. Cancellation Policy

• Client-Initiated Cancellations:

  • Cancellations made more than 30 days before the event date: Eligible for a refund of any payments made beyond the non-refundable deposit.

  • Cancellations made within 30 days of the event date: No refunds will be issued as significant planning and preparation have already taken place.

• Company-Initiated Cancellations:

  • In the rare event Luxlifeby.Elise LLC must cancel due to unforeseen circumstances, a full refund, including the deposit, will be provided.

3. Rescheduling Policy

• Clients may request to reschedule their event without penalty if the request is made at least 30 days before the event date and subject to availability.

• Rescheduling requests made within 30 days of the event date may incur additional fees.

4. Service Adjustments

• If specific services or decor items are no longer available, we will notify you promptly and provide suitable alternatives or issue a partial refund for the unavailable items.

5. Force Majeure Luxlifeby.Elise LLC is not responsible for cancellations or disruptions caused by events beyond our control, including but not limited to natural disasters, pandemics, or government restrictions. In such cases, we will work with you to reschedule your event or offer a partial refund as appropriate.

6. Refund Process

• All approved refunds will be processed within 14 business days.

• Refunds will be issued to the original payment method.

7. Disputes If you have concerns about your refund request, please contact us at info@luxlifebyelise.com/201-580-6460. We are committed to resolving issues promptly and professionally.

By engaging Luxlifeby.Elise LLC for your event planning, decor, and design needs, you acknowledge and agree to this refund policy. If you have any questions or need further clarification, please don’t hesitate to reach out.